Privacy Policy

This privacy policy sets out how Whale Waters Tonga Ltd ( trading as AX-Factor Dive ) uses and protects any information that you give Whale Waters Tonga Ltd when you use this website.
Whale Waters Tonga Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Whale Waters Tonga Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th February 2020.

What we collect

We may collect the following information:
your name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
SSI, SSI Authorized Training Centers, and/or Instructors can collect the following information from participants in SSI training programs:
Surname, First Name
Street, Post Box
Postcode, City
State, Country
Email Address
Telephone Numbers (optional)
Date of Birth
Salutation, Gender
Personal Photo
SSI Master ID
Course Type, Course Progress
Certification Data (Number, Date, Instructor, Number of Dives at Certification Time, Year of Commencement of Diving)
SSI Authorized Training Center Affiliation
Current Geodata when Using different MySSI App Functions
Health Data
Insurance Data Of Diving Specific Policies (when applicable)
SSI Membership Number (for Professionals)
Quality Assurance Data (for Professionals)
Our Payment Gateway will collect also your Credit Card Details when you choose to book online.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the provided email address.
We may send directly Diving Certifications, booking confirmations and payment details using the provided email address.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify, which pages are being used. This helps us analyse data about website traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


The website, including its sub domains and micro-sites, databases and web shops (“axfactordive”), as well as the website, are operated by Whale Waters Tonga Ltd Lot 7 – Toula, Vava’u– Tonga – Email: – Tel: + 61-427491300 (“AX-Factor”, “Whale Waters Tonga”, “we”, “us”). Whale Waters Tonga Ltd is the controller according to Art. 4 (7) EU General Data Protection Regulation (GDPR).

This data protection declaration is valid for registered user area, including its sub domains and micro-sites, for the use of the website an additional data protection declaration must be acknowledged. If necessary, we will update this Data Protection Declaration regards the development of the Internet and according to changes in the legal situation and legal precedents. We therefore review this declaration at regular intervals to ensure that you have read the most up-to-date version.
Please note that we jointly determine the purposes and means of the processing concerning the execution of training, providing training content and issuing certifications, including the delivery of the certifications to the students as well as the administration of certificates and personal data of the students in the AX-Factor Dive data system with SSI Authorized Training Centers. You can get a copy of the document which describes the essence of this arrangement, namely a copy of the Joint Controller Agreement by contacting SSI at JOINT CONTROLLERS AGREEMENT
or by contacting AX-Factor Dive at